Frequently Asked Questions
I placed an order. When will I receive an email confirmation?
As soon as your order is placed, you should receive an email confirmation. Be sure to check your promotional inbox or spam folder! If for some reason, you did not receive an email, contact us at firstname.lastname@example.org.
I placed an order. How long does it take to process my order?
Once you place your order, please allow 1-5 business days for your order to be shipped out.
Does Roomie Design ship internationally?
We ship worldwide and we offer free shipping with no minimum purchase requirement. We want everyone to experience a good night's sleep. :)
How long does it take for my orders to be delivered?
Since we offer worldwide free shipping, delivery time can vary depending on the country you order from. Most countries will take 5-7 business days for the item to be delivered, other countries might be longer. Thank you so much for your patience!
Why didn't my order come together in one package?
We ship your orders from various international warehouses (Italy, UK, Singapore, China). This means orders containing multiple items may be shipped individually. You may receive an item before the next. Don't panic if you don't receive all order at once as the others are one their way. If you do not receive all your purchase within 20 business days, please contact us at email@example.com to look into your shipment.