We want you to fall in love with your purchase. If for some reason, you are not completely satisfied, you may return it for a refund or exchange it for store credit within 14 days. Only as long as the products are unused and all the protective covers are still in tact!
However, due to hygiene reasons, we are unable to accept returns on duvets, pillows, and mattress protectors. If you have any questions about the product or concerns about your order, please contact us before making your purchase.
We understand that the return shipment may take some time to arrive back at our warehouse and so we just need the returned items to be shipped out within those days (not delivered)!
Customers are responsible for return postage costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
We DO NOT offer refunds on lost or stolen items. We do offer reshipments.
We DO NOT offer refunds on orders with tracking links that state "delivered." We do offer reshipments.
We cannot cancel an order once it has shipped. If we've already shipped your item you'll need to wait until you receive the item and then start a return request.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com within 14 days of delivery.